Water Utility Meter Change Program
Beginning in fall of 2018, the Mequon Water Utility began a program to replace aging water meters in the Mequon Water Utility. This is mandated by the Public Service Commission (PSC), which requires replacement of water meters every 20 years. Because the Mequon Water Utility began in 1998, the oldest meters in the system are approaching their designated lifespan and are scheduled to be replaced.
If your residence or business is scheduled for a meter replacement, a notification/letter will be sent in the mail with instructions to set up an appointment. The replacement typically takes less than 30 minutes to complete and is no cost to you.
SCHEDULE AN APPOINTMENT ONLINE HERE
Please see below for Frequently Asked Questions (FAQs) and other information.
THINGS TO CONSIDER BEFORE THE APPOINTMENT
- An adult over the age of 18 must be present before the appointment
- Attempt to locate your water meter. Our employees will need access and space to work.
- If your meter is not located in your residence (i.e. your neighbor’s unit in a side by side), call and let a Utility employee know. This may change when the change can be completed, as your neighbor will also need to be involved in the scheduling process.
- Have some towels/rags for cleanup. Although water is turned off prior to the meter change, there still will be some drainage of water from the line when the meter is removed.
FAQs
Q: Do I have to complete the meter change?
A: Yes. The PSC requires the Mequon Water Utility to change out meters on a 20-year replacement schedule per PSC 185.76(6). This gives the Utility legal authority to access and change out the meter. Failure to allow the Utility to access and replace the meter can result in disconnection.
Q: How long does the meter replacement take?
A: A typical meter replacement takes less than 30 minutes to complete.
Q: How can I schedule an appointment?
A: There are several ways to schedule the meter change appointment. You may call our office at 262-236-8151 during normal business hours. If you reach the answering machine after hours you can leave a message with your name and telephone number where you can be reached during the day. Appointments can also be made online here.
Q: When can appointments be scheduled?
A: Appointments are scheduled between 7:30 am - 2:30 pm Monday – Friday. If these hours do not work for you, there may be select days during the year where evening appointments can be made from 4:30 pm – 6:30 pm. After hours appointments must be made by phone call.
Q: How can I cancel or reschedule an appointment?
To cancel or reschedule an appointment, please call our office at 262-236-8151 during normal business hours.
Q: How much will the meter change cost?
A: Your meter will be replaced at no cost to you.
Q: Where is my water meter located?
A: The location of each water meter varies but is usually located in the basement of the home. Typically, it will be along the outside wall closest to the street where the water main is located. In side by sides, water meters may be in each basement, or both water meters may be located in a single unit.
Q: Will my water be disconnected during the replacement?
A: Yes. Water service will be turned off inside the home during the meter replacement. Interrupted service should last less than 30 minutes, and service will be turned back on once the meter has been changed.
Q: Who will come and change the meter?
A: Mequon Water Utility employees will complete all meter replacements. Mequon Water Utility employees carry photo IDs with name, the Mequon Water Utility logo, contact information, and position. Please ask for identification before letting any employee into your residence.
