Sewer Utility FAQ
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Frequently Asked Questions
No, doing so can overload the system and cause others on the system to have backups of sewage in their basements. Contact the city DPW to discuss options for appropriate discharge onto your lawn.
You will need to call a plumber for this type of work on your property.
The current flat rate sewer charge is $83.00 per quarter.
For locations that receive a volume sewer charge, the current rate is $8.041 per 1,000 gallons used. If you are also a water customer, the gallons billed for water and sewer will be the same. However, during quarters two and three each year, there is a proration for sewer charges since we are aware water is frequently used for irrigation or grass watering purposes. This proration will limit your quarterly sewer consumption charge to the higher of 14,000 gallons or your quarter one consumption.
1) Determine if you are inside or outside of the Mequon Sanitary Sewer Service Area.
2) If you are outside the area, then you would need to request a change to the sewer service area boundary by contacting the City Engineering Division at 262-236-2934.
3) If you are inside the area, then you will need a permit for utility work in the right of way. You can find the permit application here.
You will need to call a plumber for this type of work on your property. Building sewer lateral work that removes clear water infiltration and inflow may be eligible for a financial incentive through the Pipecheck Program.
Flushing anything besides toilet paper can result in blockages. Do not flush paper towel or disinfectant wipes!
1) Move objects away from the sewage backing up to prevent any further damage to property.
2) Call DPW to request a Sewer Maintenance crew investigate the sewer main:
-If a sewer backup occurs during normal business hours (Monday-Friday 8:00AM-4:30PM) please contact Kevin Driscoll (262) 236-2937.
-If a sewer backup occurs during non-business hours, please contact the Mequon Police and report the backup. Give them your name, phone number and the address of where the backup is occurring. 24 Hour Police non-emergency contact after hours phone (262)242-3500.
3) The Engineering Department or the Police Department will contact the on-call waste water worker. The worker will contact you, arrive on the scene and evaluate whether it is a lateral or mainline issue.
4) If it is a mainline issue the worker will clean the line to remove any obstructions. Take pictures of the backup if there is any damage to your property and notify City Hall of the backup.
5) If it is a private lateral issue the problem is on your property and you will need to call a plumber. Let the plumber know that the City’s mainline is flowing properly. The plumber may ask for information such as distance from the road to help determine how long of the appropriate rodding device to bring. You may want to have the plumber televise and record the condition of your lateral for your reference.
6) Begin cleanup. Raw, untreated sewage contains bacteria and pathogens; residents may consider hiring a professional cleaning service that specializes in this type of cleanup.
Contact Information
Monday-Friday 8:00 am to 4:30 pm (except holidays)
Billing Questions
(history, rates, account status, change of ownership, etc.):
(262) 236-2947
Service issues and other utility information:
(262) 236-8150
After business hours/weekend emergencies:
(262) 242-3500 (Police Administration)