Finance FAQ'S

The water meters have a device called an ERT (Encoder Receiver Transmitter) that is attached to your water meter. A City Water truck drives by with a reading device that transmits the water used to a billing software program.

In accordance with the rules and regulations of the Mequon Utility,  homeowners that have moved into an existing residence that currently has water and/or sewer are required to complete a Change of Billing  form within 10 days of occupancy or they may become subject to service disconnection. Please be advised we do not take any final meter readings, any amounts due are normally prorated at closing which may result in a quarterly bill that is currently due.

If you have any questions about this process you may contact our billing offices by phone at (262) 236-2947, email utilityclerk@ci.mequon.wi.us or stop by our office in person at the Mequon City Hall Finance department located at 11333 N. Cedarburg Road.

Payments can be made by mailing a check payable to "City of Mequon Utilities" along the top portion of your utility bill or in person by check or cash at City Hall in the Finance Department.

Automatic withdrawal from your checking account on the due date is available by completing an Automatic Payment Authorization  along with a copy of your voided check.

Payments by credit card and electronic check are available with a 2.5% fee for credit card payments and a $1.57 fee for electronic check payments. Please register to set up a log in and password to enable the online payment feature.

On line bill payments through your bank directing the payment to your utility account is another option. Please use your account and customer number to make sure your funds are correctly applied.

Burn Permits can be purchased in the Finance Department at City Hall between 8 am - 4:30 pm, the Mequon Police Department  24 hours a day or the Mequon Fire Department with a check or cash. Please contact the Fire Department at 262-242-2530 for hours and questions.